FAQ

Frequently asked questions

Estimated delivery times:

Portugal: 3–5 business days
European Union: 5–8 business days
United Kingdom & Switzerland: 6–8 business days
USA & Australia: 8–21 business days

Please note that these are estimated delivery times and may vary depending on the destination and local carrier conditions.

Yes. Every order includes tracking.

After your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. You can use it to track your package in real time and see its latest shipping status until delivery.

The fit is boxy and oversized. All sizes are already made to have an oversized look. We recommend choosing your usual size for the intended fit. Only size up if you want an extra oversized look.

Even smaller sizes are not fitted — the oversized effect stays consistent across all sizes.

All of our T-shirts are unisex. We chose this on purpose. The brand is for everyone, equally. We don’t separate fits or designs based on gender. Same pieces. Same message. For anyone who wants to wear it.

Yes. We accept returns within 30 days of receiving your order, provided the item is unworn, unused, and in its original condition.

Please note that customers are responsible for return shipping costs. Original shipping charges are non-refundable, and if you request an exchange, the shipping cost for sending the replacement item will also be the customer's responsibility.

To start a return, simply contact us at support@positivityexperiment.com, and we'll guide you through the process.

For orders shipped to the United States and Australia, applicable import duties and customs charges are prepaid by us and included in the costs shown at checkout, so you shouldn't be asked to pay these charges again upon delivery.

Please note that customs authorities may still inspect international shipments. While we take care of the required prepaid customs charges, we cannot control or accept responsibility for delays or issues resulting from customs inspections in the destination country.

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number so you can monitor your shipment throughout its journey.

If your package appears to be delayed or you believe it may be lost, we recommend first checking the tracking information and contacting the shipping carrier directly, as they are responsible for delivery once your order has been dispatched.

If you still need assistance after contacting the carrier, feel free to reach out to us at support@positivityexperiment.com, and we'll do our best to help.