Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original packaging where applicable. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@positivityexperiment.com. If your return is approved, we'll provide you with instructions on how and where to send your item. Returns sent without first contacting us will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

Please note that the original shipping costs are non-refundable. If you wish to exchange an item, the cost of shipping the replacement item will also be the responsibility of the customer.

All return and exchange arrangements will be handled via email to ensure the best solution for your order.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll evaluate the issue and work with you to resolve it as quickly as possible.

Exchanges

The quickest way to receive a different item is to return the original item. Once your return has been accepted, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be in the same condition that you received it, unworn or unused, with proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@positivityexperiment.com.