Shipping policy

We process all orders within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your shipment every step of the way.

Delivery Times

Estimated delivery times:

  • Portugal: 3–5 business days

  • European Union: 4–8 business days

  • United Kingdom & Switzerland: 5–8 business days

  • USA & Canada & Australia: 8–18 business days

Delivery times are estimates only and are not guaranteed. International shipments may occasionally take longer due to customs clearance, local postal services, weather conditions, or other circumstances beyond our control.

For pre-order items, the estimated timeframe displayed on the product page refers to the expected production time only. Shipping begins once production is complete, and the applicable shipping time should be added to the estimated production timeframe.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected shipping method.

As all orders are shipped from Portugal (EU), international shipping rates reflect the distance and shipping costs associated with delivering your order overseas.

All shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

After your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

You can use this tracking number to follow your package throughout its journey and view its latest shipping status until delivery.

Customs, Duties & Taxes

United States

Orders shipped to the United States are delivered with applicable import duties and customs charges already covered. Customers should not be required to pay additional customs duties or import fees upon delivery.

Australia & Canada

Orders shipped to Australia and Canada may be subject to local import duties, taxes, customs fees, or other charges upon arrival. These charges are determined by the destination country's customs authorities and are the sole responsibility of the customer.

Positivity Experiment has no control over these fees, cannot predict their amount, and is not responsible for any customs charges imposed after the order has been shipped.

Please note that customs clearance procedures may occasionally cause delivery delays. While we dispatch all orders as quickly as possible, we cannot accept responsibility for delays caused by customs authorities or local postal services.

Delays

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

We are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our reasonable control.

Lost or Stolen Packages

Positivity Experiment is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

If you believe your package has been lost, please contact the shipping carrier first. You are also welcome to contact us at support@positivityexperiment.com, and we'll do our best to assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We cannot be held responsible for orders shipped to addresses entered incorrectly by the customer.

Contact

If you have any questions regarding shipping or delivery, please contact us at:

support@positivityexperiment.com